Musical Con is committed to achieving access for all and we are continually improving best practice to ensure we exceed the national standard for accessibility at conventions.
In order to make your visit as comfortable and enjoyable as possible we’ve partnered with Nimbus Disability and The Access Card; a universal way of communicating your access requirements as a disabled person. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessibility in the West End and across the UK.
We require all individuals with access requirements to register for our Access Registration Scheme which involves also registering with Nimbus Disability. Registering is a simple process and completely free.
Please ensure you have registered by October 1st.
Registration has now closed. If you have not registered but require support please report to the Accessibility Desk at the queuing hall.
Musical Con operates an accessibility wristband system. This will help our staff and volunteers identify and assist anyone who has evidenced accessibility requirements and might require additional assistance.
Who is eligible?
We require all individuals with access requirements to register with our Access Registration Scheme (see above) in order to be eligible for our accessibility wristbands. Wristbands will be provided to individuals based on their evidenced access requirements. Registering is a simple process and completely free.
Where do I collect my Accessibility Wristbands if I'm eligible?
Accessibility wristbands can be collected upon arrival at our Accessibility Desk which is located at the entrance of the queuing hall. If you miss the deadline to register for the Accessibility Scheme please also visit the Accessibility Desk on arrival.
COMPANION TICKETS - Free essential companion passes are available for those who require special assistance and can be selected alongside tickets purchased via our ticketing partner. You will be emailed by our ticketing partner after your purchase to provide information for approval.
ACCESS QUEUING - Accessibility queue lines will be available within the main queuing hall and at all features in the convention hall.
ACCESS AREAS - Accessibility areas will be available at our Main Stage and Backstage theatres. These will include access seating, an all level viewing platform and access seating close to the stage for those with visual and audio impairments. All seating is subject to availability.
QUIET ZONE - A sensory friendly quiet zone is available within the convention. It's location will be highlighted on the show guide map. An accessibility wristband will be required.
WHEELCHAIRS - The ExCel London and all areas of Musical Con are fully wheelchair accessible including workshops, masterclasses and stages. An accessibility wristband will only be required to gain access to the all level viewing platform.
BSL INTERPRETATION - Main Stage and Backstage theatre will be equipped with a BSL interpreter. We aim to have most key programming covered. Interpreters will be positioned for optimum viewing from our audio visual access areas.
ACCESSIBLE TOILETS - There are accessible toilets in the Musical Con convention halls which will be indicated on the show map.
SENSORY WARNING - Please be aware that during some performances and in some areas of the hall theatrical haze and flashing lighting effects will be used.
GUIDE & ASSISTANCE DOGS - Musical Con welcomes all Guide and Assistance Dogs. Guide and Assistance Dog owners have important rights under the Equality Act 2010 meaning they are legally permitted to enter establishments where the public are admitted. No other dogs or pets are permitted.
AUDIO DESCRIPTION & CLOSED CAPTIONING - As Musical Con is a large, dynamic and one-off annual convention, we are limited in certain adjustments we can implement. Whilst we have worked with sector leaders in making the event as accessible and inclusive as possible, we are not able to provide audio descriptions or closed captioning due to the size and variety of services on offer. We do however provide free essential companion tickets to assist those with specific access requirements where necessary and are always happy to review what might work for Musical Con 2025.
TOILETS - There are 40 toilets for disabled visitors located throughout the building.
LIFTS - Lifts are only required to gain access to Masterclasses. Lift control panels are located at a height which can be easily reached by someone in a wheelchair. All lifts have a visual indication of the floor reached and an intercom facility activated by an alarm button. Every area may be reached by lifts, with the exception of the second level of organisers’ offices. All stairs and ramps are fitted with handrails and balustrades. All public corridors and passageways have a minimum clear width of 1200mm.
DISABLED PARKING - There are* 85 bays suitable for disabled drivers on-site across Orange car park. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors. Please note: the Orange car park only permit vehicles up to a maximum of 1.9 metres height. All public entrances allow for access by wheel chair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access. Please note Musical Con does not control pricing or availability for ExCeL parking.
WHEELCHAIR HIRE - ExCeL London is able to provide wheelchairs to those in need, free of charge. Wheelchairs can be hired from both ends of the venue, please speak to one of our security concierge for assistance. Please note it is not possible to pre-book wheelchairs as they are available on a first come, first served basis. A form of ID (such as a driving licence, a passport, etc.) will be held as surety for the daily period of the loan.
MOBILITY HIRE - Mobility scooters are free of charge to hire. They are subject to availability so please email your enquiry to info@excel.london and we will confirm if there is one available for you to borrow. All you need is a form of ID which will be held as surety for the daily period of the loan.
GUIDE & ASSISTANCE DOGS - ExCeL welcomes all Guide and Assistance Dogs. Guide and Assistance Dog owners have important rights under the Equality Act 2010 meaning they are legally permitted to enter establishments where the public are admitted. If you wish to advise us of your planned visit, please contact info@excel.london. No other dogs or pets are permitted in the venue.
To find out more about Venue Accessibility please visit the ExCel London accessibility page
We endeavour to make reasonable adjustments wherever possible to ensure all guests have the best possible experience. Feedback is also important to us so please do not hesitate to get in touch and let us know how we're doing, email contact@musicalcon.co.uk.
