Last updated: 26/03/2025

This Privacy Policy explains how we collect, use, and protect your personal information. It applies to Neighbourhood Events Ltd (Company No. 11307256), trading as Musical Con.

We are committed to safeguarding your privacy and processing your personal data in line with the UK GDPR and Data Protection Act 2018.

1. Who We Are

• Data Controller: Neighbourhood Events Ltd trading as Musical Con

• Address: 5 Old Saw Mill Lane, Great Hampden, HP16 9FA

• Email: contact@musicalcon.co.uk

2. Information We Collect

Depending on how you interact with us, we may collect:

• Personal details (e.g. name, email, contact number)

• Transaction details (e.g. ticket purchases)

• Website usage data (via cookies and analytics)

• Device/browser info and IP address

• Location data (if enabled)

• Communications with us

We may also receive data from trusted third parties (e.g. ticket platforms, advertising partners).

3. How We Use Your Information

We process data under one or more lawful bases:

• Contract: to provide services you’ve requested (e.g. ticketing)

• Legitimate Interest: to improve services, market relevant content, or analyse engagement

• Consent: for marketing communications, cookie use, or sharing with third parties

• Legal Obligation: to comply with law or enforce terms

4. Sharing Your Data

We may share your data with:

• Payment processors and IT providers

• Marketing and analytics services (e.g. Google)

• Event partners and suppliers

• Regulators or legal bodies when required

All third parties are required to protect your data and act in accordance with applicable laws.

5. Data Transfers

If data is transferred outside the UK, we ensure appropriate safeguards (e.g. Standard Contractual Clauses).

6. Data Retention

We only keep personal data for as long as needed to fulfil the purpose it was collected for, or as legally required. After that, it will be securely deleted or anonymised.

7. Your Rights

You have the right to:

• Access your data

• Correct or update inaccurate data

• Request deletion (in certain cases)

• Object to or restrict processing

• Withdraw consent

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)

To exercise your rights, contact us using the details above.